About the role

As the CHSP/PAV Response Coordinator, you'll be responsible for coordinating and delivering services that empower our care recipients to achieve their goals and maintain their independence. You will work directly with clients, their families, and key stakeholders to implement, monitor, and evaluate the PAV Response Service while ensuring a person-centered approach to care. Your role will involve a range of duties, including assessing client needs, developing and updating care plans, conducting regular home visits, and ensuring compliance with relevant policies and procedures. You’ll also oversee service quality, risk management, and contribute to continuous improvement initiatives.

MVA only required 2 days out of the full-time position as this role will only be allocated to PAV program for 2 days per week.

Key responsibilities:

• Manage the PAV Response Service, ensuring client care plans and documentation are current. Respond to alarms and participate in the after-hours roster.
• Maintain accurate records, ensure compliance with standards, and contribute to audits and continuous improvement.
• Uphold high care standards and contribute to quality improvement initiatives.
• Aid clients with daily tasks and personal hygiene needs. 

About you 

• Minimum Certificate III in Community Services (or equivalent), including personal care and first aid competency units.
• Strong written, verbal, and numerical communication skills.
• Proficiency in MS Office and Client Management software (e.g., Carelink Plus).
• Experience in care planning, assessments, and working with older adults.
• A solid understanding of Aged Care Reforms and their impact on service delivery.
• A commitment to delivering high-quality customer service and building strong, positive relationships with clients and their families.
• Ability to work independently, manage competing demands, and prioritise effectively.
• A current Victorian driver’s license and national police check
• Commitment to cultural diversity, equal employment opportunity, and workplace health and safety.

Why VMCH?

Because the people we employ make it a great place to work! In addition, VMCH will provide you with:

• A rewarding and supportive work environment, with opportunities for professional development and career progression. 
• A competitive salary plus salary packaging benefits that can increase your take-home pay. 
• A flexible and family-friendly work culture, with wellbeing initiatives and paid parental leave. 
• Employee assistance program including employee, manager, career, conflict, nutrition and lifestyle, money, family, and legal assistance.
• Discounted private health insurance, school holiday programs and car hire.
• The opportunity to open a high-interest savings account with our banking partner.
• We value diversity, champion inclusion, and encourage applicants from all backgrounds, and with all abilities, to consider joining our vibrant community.

About us

Here at VMCH our services are as diverse as the people we support. As a for-purpose organisation, love, joy, hospitality, and courage aren’t just words to us, they guide us in everything we do. While we’ve been around for over a century, we’re always moving forward. We stay true to who we are by supporting people and families to live their best lives, providing a place to call home and spaces to learn and grow.

If you meet the above criteria and are passionate about making a positive difference in people’s lives, we would love to hear from you.

To work at VMCH, you will be required to supply proof of work rights, an Australian Criminal History Check, evidence of at least 3 X Covid vaccinations and agree to comply with Child Safety standards. You may also be required to supply an International Police Check. 

We do not accept unsolicited resumes, emails and phone calls from recruitment agencies.