CHSP Service Coordinator

At VMCH, supporting older Australians to live independently at home isn't just a service — it's a reflection of genuine care for people and community. 

Your Role in Our Home Care Team

As a CHSP Service Coordinator, you will build genuine relationships with clients, helping them maintain their independence and achieve their goals while remaining safely in their own homes.

Working closely with clients, families, carers, and internal stakeholders, you will coordinate services, conduct reviews, monitor changing needs, and support clients to navigate aged care pathways. This is a rewarding opportunity for a customer-focused professional who is passionate about delivering exceptional care and service coordination.

Key Responsibilities

• Build strong relationships with CHSP clients to support their independence and wellbeing.
• Coordinate services, develop care plans, and conduct annual reviews aligned to client goals.
• Monitor changing client needs and support transitions to additional aged care services where required.
• Maintain accurate client records and ensure compliance with aged care standards and organisational requirements.
• Collaborate with internal teams to deliver high-quality, person-centred outcomes.
• Identify, escalate, and manage risks, incidents, concerns, and complaints appropriately.
• Provide exceptional customer service and proactive client support throughout the care journey.

About You

You are an empathetic and organised professional who thrives on building strong relationships and delivering outstanding customer outcomes.

You will bring:

• Tertiary qualification in Health or a related field
• Experience in aged care, community services, disability services, health, or a related field.
• Strong service coordination or case management experience.
• Excellent communication and relationship-building skills.
• The ability to manage competing priorities and work autonomously.
• Exceptional attention to detail and administrative skills.
• Knowledge of My Aged Care, CHSP, Home Care Packages, or Support at Home programs (highly desirable).
• A commitment to person-centred care and enabling client independence.
• Sound computer skills and experience using client management systems.

What’s possible

• Rewarding work, within a supportive environment
• Professional development and career progression opportunities
• Competitive salary + salary package (with potential for increased take-home pay)
• Flexible, family friendly work culture
• Wellbeing initiatives and paid parental leave
• Employee assistance program (EAP) for you and close family members, with confidential counselling if ever needed (incl. personal assistance)
• Discounts on private health insurance, school holiday programs and car hire
• Open a high-interest savings account via our banking partner (optional)
• Join a place where diversity and inclusion lives, breathes and thrives

More about us

VMCH is a for-purpose organisation guided by values of Love, Joy, Hospitality, Courage, Kindness, Respect, Compassion, and Inclusion. At 54 Victorian sites, our services support individuals and families to live their very best lives. Through residential aged care, disability, at-home aged care, retirement living, affordable housing and specialist education.

Please note all applicants to this position require relevant work permits or Australian residency. NDIS Worker Screening and relevant Police Checks are undertaken at VMCH. We do not accept unsolicited resumes, emails and phone calls from Recruitment Agencies.

For the latest VMCH roles, also visit https://careers.vmch.com.au/jobs/search