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Client Liaison Officer (Pakenham/ Gippsland)

  • Moe, VIC, Australia, 3825
  • Full time
  • Are you passionate about making a difference, big or small?
  • Work for a values-based organisation and enjoy the benefits of NFP salary packaging
  • Join our Home Care Packages team in this newly created Client Liaison Officer Role!


About the role

The Client Liaison Officer position at VMCH is all about providing exceptional customer service. You will assist clients and their families to ensure they have access to the supports and services they require. It is a fast-paced and varied role, managing phone calls and emails, authorising services, and triaging calls. The Client Liaison Officer is an integral part of the Home Care Packages team, representing the first, and sometimes only, port of call for our consumers.


About you

You have strong written and verbal communication skills, the ability to solve problems and use your initiative, a track record of building effective relationships, and a commitment to providing high quality customer service. 

You are patient, have a flexible mindset, can prioritise effectively and delegate or deal-with as required.



Because the people we employ make it a great place to work! In addition, VMCH will provide you with:

  • Excellent Salary Packaging benefits
  • A competitive salary
  • Ongoing professional development
  • A positive and supportive workplace culture 
  • Employee Assistance Program


About us

VMCH is a Catholic, not-for-profit organisation that has been helping others for over 100 years.

As a Catholic organisation, our values underpin the work we do. We are especially committed to supporting people who are disadvantaged and marginalised, by creating choices, offering hospitality and building inclusive, compassionate and sustainable communities.


If you meet the above criteria and are passionate about making a positive difference in people’s lives, we would love to hear from you.


To work at VMCH, you will be required to supply proof of work rights, an Australian Criminal History Check, Evidence of Flu & Covid Vaccinations and a Victorian Employee Working with Children Check. You may also be required to supply an International Police Check.


We do not accept unsolicited resumes, emails and phone calls from recruitment agencies.

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