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System Analyst

  • East Melbourne, VIC, Australia, 3002
  • Full time
  • Join an exceptional ITSS team within a values-based organisation
  • Full Time opportunity with NFP Salary Packaging Benefits!
  • Flexible approach to work – hybrid model



Working at VMCH provides the opportunity to make a positive difference in the lives of the most vulnerable individuals within our communities. In addition, you will receive these fantastic benefits:

  • Career pathways - the ability to specialise into your area of choice
  • Competitive salary
  • Flexible work arrangements – hybrid model
  • A positive and supportive workplace culture 
  • Salary packaging up to $15,900/year plus additional benefit of a Meal Entertainment card 
  • Ongoing professional development
  • Employee Assistance Program


About the role

The primary focus of the System Analyst role is to enhance the experience of VMCH clients and staff by providing specialist technical services for our SharePoint and CRM platforms (currently Dynamics 365, but potentially a different CRM platform in the future).

The System Analyst will work closely with our internal teams to improve the way we deliver services across the organisation:

  • Undertaking day to day support, system monitoring, incident management, fault diagnosis and resolution of CRM and SharePoint
  • Manage the CRM and SharePoint Backlog in JIRA by ensuring it remains current, prioritised and estimated       
  • Make configuration changes to the CRM or SharePoint as needed
  • Provide the Service Desk team with guidance and support to ensure they are equipped to complete Level 1 triage for CRM and SharePoint issues
  • Lead the functional and technical scoping of any CRM or SharePoint enhancements
  • Provide technical support and training for VMCH staff


Skills & experience

  • Strong functional and technical knowledge of D365 CRM (Sales) and SharePoint
  • Experience in delivering throughout the software development lifecycle
  • Using Agile principles and practices in delivery of projects
  • Well-developed interpersonal skills, including the ability to influence stakeholders successfully, particularly when solutions to address business and operational challenges are being considered and scoped
  • Experience in designing and communicating conceptual architecture and technical solutions
  • Strong analytical and discovery skills to solve difficult problems with effective solutions


About us

VMCH are a Catholic not-for-profit organisation, providing services including affordable housing, residential aged care, retirement living, community and disability services and specialist education to 7,600 people across Victoria. We operate in over 50 locations, have 2,600+ employees and over 600 volunteers maintaining our 24/7 service to vulnerable people across Victoria.


If you meet the above criteria and are passionate about making a positive difference in people’s lives, we would love to hear from you! For a confidential conversation, please call Leanne Ryan on 0484118425.


To work at VMCH, you will be required to supply proof of work rights, an Australian Criminal History Check, Evidence of 2021 Flu Vaccination & COVID-19 Vaccination, together with a Victorian Employee Working with Children Check. You may also be required to supply an International Police Check.

We do not accept unsolicited resumes, emails and phone calls from recruitment agencies.

Apply Now!

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