Administration Officer – At Home Aged Care
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Mulgrave, VIC, Australia, 3170
- Fast‑paced, people‑focused — bring your spark to a role that truly matters
- Grow with a team that’s expanding fast and changing lives every day
- Competitive renumeration | Enjoy not-for-profit salary packaging benefits!
About the role
As an Administration Officer within our At Home Aged Care team, you will be part of a dedicated and supportive group delivering services to approximately 1,200 Support at Home clients and more than 500 Commonwealth Home Support Programme clients across Victoria.
In this role, you will play a key part in ensuring VMCH meets government compliance requirements, delivers high‑quality customer service, and maintains robust administrative processes that support the smooth operation of the service.
The role operates on a hybrid working arrangement, with four days based in the office and one day working from home each week. Standard working hours are 9:00am to 5:00pm.
Your focus will include:
- Provide administrative support across various services
- Maintain contractor compliance documentation and records
- Manage incoming enquiries via phone and email, offering prompt and friendly service
- Prepare documents, excel spreadsheets, reports, and correspondence
- Complete accurate data entry and maintain client records
- Assist with invoice processing, reconciliation and other admin tasks as required
- Support continuous improvement, quality, and WHS processes
About you
We are looking for someone who brings warmth, accuracy and calm energy to a busy, people‑focused environment. Someone who thrives on helping others, loves getting the details right, and enjoys being the steady, reliable support that keeps everything running smoothly.
Essential
- Certificate III (or higher) in Business Administration (preferred)
- Excellent computer skills – MS Outlook, Word & Excel
- Strong communication, organisation and relationship‑building capabilities
- Ability to prioritise and meet deadlines in a busy environment
- Fast and accurate data entry skills
- Experience in the aged care sector, Home Care Packages, Medicare claiming or similar (highly desirable)
- Experience using Carelink or similar client management software
- A current National Police Check (or willingness to obtain)
Why VMCH?
Because the people we employ make it a great place to work! In addition, VMCH will provide you with:
- A rewarding and supportive work environment, with opportunities for professional development and career progression.
- A competitive salary plus salary packaging benefits that can increase your take-home pay.
- A flexible and family-friendly work culture, with wellbeing initiatives and paid parental leave.
- Employee assistance program including employee, manager, career, conflict, nutrition and lifestyle, money, family, and legal assistance.
- Discounted private health insurance, school holiday programs and car hire.
- The opportunity to open a high-interest savings account with our banking partner.
- We value diversity, champion inclusion, and encourage applicants from all backgrounds, and with all abilities, to consider joining our vibrant community.
About us
Here at VMCH our services are as diverse as the people we support. As a for-purpose organisation, love, joy, hospitality, and courage aren’t just words to us, they guide us in everything we do. While we’ve been around for over a century, we’re always moving forward. We stay true to who we are by supporting people and families to live their best lives, providing a place to call home and spaces to learn and grow.
If you meet the above criteria and are passionate about making a positive difference in people’s lives, we would love to hear from you.
To work at VMCH, you will be required to provide proof of work rights and a current Australian Criminal History Check.
We do not accept unsolicited resumes, emails and phone calls from recruitment agencies.
