• Engage with Clients, carers, families and referral services to promote Disability services
• Be the contact person for enquires for VMCH Service, full time role based in Mulgrave 
• Promote VMCH Disability Services, maintain CRM lead database

About the role

We are seeking an experienced and motivated Client Engagement Liaison to support growth and occupancy across VMCH Disability Services. This role plays a key part in connecting prospective clients, families, support networks and referrers with VMCH services, while building strong relationships across disability referral pathways.

Reporting to the Client Engagement Manager, you will work closely with internal teams and external stakeholders to promote VMCH as a preferred disability service provider across our Disability Services.

About you

You are a confident communicator who enjoys building relationships and making a positive difference. You bring a proactive, results‑focused approach and are comfortable managing a diverse client pipeline.  You will represent VMCH at disability expo’s conduct site tours and support the intake and onboarding of new clients and respond to service enquiries promptly and professionally focusing on resolving issues and objections. You will have an outstanding knowledge of NDIS funding. 

Key requirements

• Demonstrated experience in the disability services sector
• Excellent interpersonal skills, empathy and sensitivity when dealing with complex situations
• Ability to build and maintain strong relationships with stakeholder to support occupancy and growth targets
• Strong presentation, customer service and relationship‑building skills
• Sound knowledge of NDIS reforms, policies and funding models
• The ability to manage a large and varied client list
• Strong computer literacy, including Microsoft Word, Excel and data entry systems
• Experience working in a multidisciplinary team environment
• A positive and resilient approach to growth and change
• A current Victorian driver’s licence, NDIS Screening check, First Aid and CPR will be required for this role. 
  
  

If you have the skills and passion required for this diverse role, please APPLY NOW we would love to hear from you.    We offer a competitive salary and Not for Profit Salary Packaging and staff benefits. 

What we offer

• A collaborative and energetic team environment
• Excellent salary packaging benefits
• A competitive salary
• A central location with easy access to public transport, shops, cafes and bars
• Ongoing professional development
• A positive and supportive workplace culture 
• Employee Assistance Program

About us:

VMCH are a Catholic not-for-profit organisation, providing services including affordable housing, residential aged care, retirement living, community and disability services and specialist education to 7,600 people across Victoria. We operate in over 50 locations, have 3,300+ employees and over 600 volunteers maintaining our 24/7 service to vulnerable people across Victoria.

Here at VMCH our services are as diverse as the people we support. As a for-purpose organisation, love, joy, hospitality, and courage aren’t just words to us, they guide us in everything we do. While we’ve been around for over a century, we’re always moving forward. We stay true to who we are by supporting people and families to live their best lives, providing a place to call home and spaces to learn and grow.

If you meet the above criteria and are passionate about making a positive difference in people’s lives, we would love to hear from you.

 To work at VMCH, you will be required to supply proof of work rights, relevant qualification, NDIS Screening Check, and NDIS Orientation Certificate, Working with Children’s, current First Aid and CPR and current Victorian Drivers Licence.

We do not accept unsolicited resumes, emails and phone calls from recruitment agencies.