• Provide personalised, 5-star customer experiences to current and future VMCH customers
• Full-time role | Hybrid (Fridays WFH) 
• Based at our Mulgrave Office
• Enjoy a friendly team culture, supportive management and fantastic NFP salary packaging benefits 

About the role

As the first point of contact, the Customer Service Advisor plays an integral role within VMCH. The Customer Service Advisor is responsible for providing personalised, 5-star customer experiences, to both current and future customers, by listening to their needs and enquiries, proactively promoting VMCH services, directing them to the appropriate area and accurately recording a summary of the conversation.

About you

You are a natural communicator with a genuine passion for delivering exceptional customer service. Whether over the phone or face-to-face, you bring warmth, empathy, and professionalism to every interaction. With a strong interest in aged care and disability services, you thrive in a fast-paced environment and enjoy helping people from all walks of life.

What you will bring:

• A positive, proactive attitude and a collaborative spirit
• Knowledge of the aged care or disability sector
• Strong time management skills and the ability to juggle competing priorities
• Confidence using CRM systems and managing follow-up processes
• A commitment to creating meaningful customer experiences

What we offer?

• A collaborative and energetic team environment
• Excellent salary packaging benefits
• A competitive salary
• A central location with easy access to public transport, shops, cafes and bars
• Ongoing professional development
• A positive and supportive workplace culture 
• Employee Assistance Program

About us:

VMCH are a Catholic not-for-profit organisation, providing services including affordable housing, residential aged care, retirement living, community and disability services and specialist education to 7,600 people across Victoria. We operate in over 50 locations, have 3,300+ employees and over 600 volunteers maintaining our 24/7 service to vulnerable people across Victoria.

Here at VMCH our services are as diverse as the people we support. As a for-purpose organisation, love, joy, hospitality, and courage aren’t just words to us, they guide us in everything we do. While we’ve been around for over a century, we’re always moving forward. We stay true to who we are by supporting people and families to live their best lives, providing a place to call home and spaces to learn and grow.

If you meet the above criteria and are passionate about making a positive difference in people’s lives, we would love to hear from you.

To work at VMCH, you will be required to supply proof of work rights and current National Police Check.

We do not accept unsolicited resumes, emails and phone calls from recruitment agencies.