Customer Solutions Officer - Ballarat
About the role
As a Customer Solutions Officer, you will play a crucial role in being the first point of contact for both existing and prospective consumers of AHAC. You will deliver a seamless client experience, empowering clients to manage their care plans effectively. Your responsibilities will include responding to inquiries, troubleshooting service-related matters, and ensuring clients receive person-centred care tailored to their needs.
About you
What you will bring to the role:
About us
Here at VMCH our services are as diverse as the people we support. As a for-purpose organisation, compassion, respect, and inclusion aren’t just words to us, they guide us in everything we do. While we’ve been around for over a century, we’re always moving forward. We stay true to who we are by supporting people and families to live their best lives, providing a place to call home and spaces to learn and grow.
If you meet the above criteria and are passionate about making a positive difference in people’s lives, we would love to hear from you.
To work at VMCH, you will be required to supply proof of work rights, an Australian Criminal History Check, Evidence of Flu and X3 Covid Vaccinations, a Victorian Employee Working with Children Check and comply with Child Safety standards. You may also be required to supply an International Police Check.
We do not accept unsolicited resumes, emails and phone calls from recruitment agencies.
Thank you
Take a read of some of our employee stories, and hear first hand why VMCH is a great place to work.
Caitlyn Socwell is a physiotherapist, working with those who are ageing at VMCH Corpus Christi Aged Care Residence. She is a firm believer that age should not be a reason...
Read moreMichele always knew she had a way with people. After relocating to Australia from South Africa, Michele decided to make a change from her previous work in HR and payroll....
Read moreHarley is our Regional Manager of Lifestyle and Respite for Victoria’s north-west. Harley’s passion for sport saw him coach young people with disabilities, just after finishing high school. He loved...
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