Customer Solutions Officer

• Be the first point of contact for clients, providing information and advice.
• Manage calls, resolve issues promptly and be valued member of our At Home Aged Care team.
• Open to candidates from various locations (Mulgrave, Moe, Ballarat, Pakenham, Shepperton and Wangaratta)

About the role

As a Customer Solutions Officer, you will play a crucial role in being the first point of contact for both existing and prospective consumers of AHAC. You will deliver a seamless client experience, empowering clients to manage their care plans effectively. Your responsibilities will include responding to inquiries, troubleshooting service-related matters, and ensuring clients receive person-centred care tailored to their needs. 

About you

What you will bring to the role:

• Act as the primary contact for existing and prospective consumers
• Provide information and advice on VMCH service offerings
• Respond to referrals, determine eligibility, and prioritize client needs
• Manage high volumes of inbound and outbound calls, maintaining accurate records
• Approve service provision within designated authority levels
• Resolve issues promptly and escalate when necessary
• Safeguard client rights and confidentiality

About us

Here at VMCH our services are as diverse as the people we support. As a for-purpose organisation, compassion, respect, and inclusion aren’t just words to us, they guide us in everything we do. While we’ve been around for over a century, we’re always moving forward. We stay true to who we are by supporting people and families to live their best lives, providing a place to call home and spaces to learn and grow.

If you meet the above criteria and are passionate about making a positive difference in people’s lives, we would love to hear from you.

To work at VMCH, you will be required to supply proof of work rights, an Australian Criminal History Check, Evidence of Flu and  X3 Covid Vaccinations, a Victorian Employee Working with Children Check and comply with Child Safety standards. You may also be required to supply an International Police Check. 

We do not accept unsolicited resumes, emails and phone calls from recruitment agencies.