• Casual evening Concierge required for shifts to cover 5.00 – 900 pm Monday to Friday  
• Support the team at St Clare located in Kew, fantastic environment
• Competitive hourly rate + casual loading + NFP salary packaging benefits

About the role

The primary role of the Concierge is to assist residents with their requests providing compassionate welcoming front of house services, attending to lifestyle and hospitality requests, arranging transport, assisting with urgent situations in a calm, confident manner. 

In addition, the concierge is responsible for:

• Ensuring common areas are presented in a neat and tidy manner, reporting any requirements for repairs, maintenance and/or special cleaning
• Assisting with the morning opening and evening lockdown procedures ensuring security of the communal areas
• Assisting at in-house events and functions
• Attending to various administrative tasks  

These shifts are from 5.00pm to 9.00pm weekdays, weekend shifts are from 9.00am to 5.00pm, sleepover shifts are also available. 

About you

• Experience in a customer service, concierge, or reception role, preferably within a hospitality or retirement living setting
• Ability to follow up on requests for transport and hospitality maintain a high standard of service.
• A positive attitude, friendly personality and excellent communication skills.
• Ability to remain calm in urgent or emergency / urgent situation.
• Oversee the lockdown procedure and maintain security and safety of the precinct

Requirements

• Responsible Serving of Alcohol (RSA) Certificate
• First Aid Level 2 Certificate and CPR

Why VMCH?

Because the people we employ make it a great place to work! In addition, VMCH will provide you with:

• A collaborative and energetic team environment
• A competitive salary
• Excellent salary packaging benefits
• Ongoing professional development
• A positive and supportive workplace culture 
• Employee Assistance Program
• Grow your skills while helping others live more independently
• A chance to make a positive difference in the lives of people with disability and the community. 

About us

VMCH is a Catholic not-for-profit organisation, providing services including affordable housing, residential aged care, retirement living, community and disability services and specialist education to 7,600 people across Victoria. We operate in over 50 locations, have 3,300+ employees and over 600 volunteers maintaining our 24/7 service to vulnerable people across Victoria.

Here at VMCH our services are as diverse as the people we support. As a for-purpose organisation, love, joy, hospitality, and courage aren’t just words to us, they guide us in everything we do. While we’ve been around for over a century, we’re always moving forward. We stay true to who we are by supporting people and families to live their best lives, providing a place to call home and spaces to learn and grow.

As an employee of VMCH you will be provided with ongoing personal and professional development, career pathways opportunities, a positive and supportive workplace culture, and excellent salary packaging benefits.

If you meet the above criteria and are passionate about making a positive difference in people’s lives, we would love to hear from you!

To work at VMCH, you will be required to supply proof of work rights, a NDIS Screening Check and Working with Children Check.

We do not accept unsolicited resumes, emails and phone calls from recruitment agencies