• Provide strategic leadership and oversight for the IT Support Team, ensuring exceptional service delivery across the organisation.
• Resolve complex technical issues, while coaching, mentoring, and developing team members to enhance capability and performance.
• Manage Vendor relationships and contracts

About the role

We are looking for a seasoned IT Support Manager to lead our team and drive excellence in IT service delivery. In this role, you will ensure that our technology solutions meet the needs of VMCH staff, overseeing the daily operations of the Service Desk. You will collaborate closely with technology leaders and vendor partners to implement streamlined processes for issue management, enhancing efficiency and ensuring exceptional customer satisfaction.

You will  

• Lead and manage the IT support team, including Service Desk Support.
• Manage vendor relationships and contract management
• Oversee the management of a 3rd party call centre.
• Take the lead on complex faults, issues and incidents.
• Ensure the operational and strategic management of technology services.
• Collaborate with various departments to support VMCH’s mission and strategic goals

About you

You are an accomplished IT Support Manager with strong technical expertise and exceptional problem-solving abilities. Passionate about improving systems and supporting people, you combine excellent communication and time management skills with a genuine commitment to developing and empowering your team.

• Proven experience in IT support management, with a track record of successful project delivery.
• Strong knowledge of IT service management frameworks such as ITIL.
• Excellent leadership and team management skills.
• Strong problem-solving and analytical abilities.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced and dynamic environment 

If you have the skills, experience and passion and are looking for a varied a role then Apply now.   Interviews will commence immediately. You will be joining a supportive team.

This role will be based in the office 4 days per week and may require after hours and weekend support on occasion.  

Closing date for application COB Monday 19 January 2026.

Why VMCH

Because the people we employ make it a great place to work! In addition, VMCH will provide you with:

• A collaborative and energetic team environment
• A competitive salary
• Excellent salary packaging benefits
• Ongoing professional development
• A positive and supportive workplace culture 
• Employee Assistance Program
• Grow your skills while helping others live more independently
• A chance to make a positive difference in the lives of people with disability and the community. 

About us

VMCH is a Catholic not-for-profit organisation, providing services including affordable housing, residential aged care, retirement living, community and disability services and specialist education to 7,600 people across Victoria. We operate in over 50 locations, have 3,300+ employees and over 600 volunteers maintaining our 24/7 service to vulnerable people across Victoria.

Here at VMCH our services are as diverse as the people we support. As a for-purpose organisation, love, joy, hospitality, and courage aren’t just words to us, they guide us in everything we do. While we’ve been around for over a century, we’re always moving forward. We stay true to who we are by supporting people and families to live their best lives, providing a place to call home and spaces to learn and grow.

As an employee of VMCH you will be provided with ongoing personal and professional development, career pathways opportunities, a positive and supportive workplace culture, and excellent salary packaging benefits.

If you meet the above criteria and are passionate about making a positive difference in people’s lives, we would love to hear from you!

To work at VMCH, you will be required to supply proof of work rights, and Police Check.

We do not accept unsolicited resumes, emails and phone calls from recruitment agencies