Senior Roster Coordinator

• Lead the Rostering team.  Maintain accurate rosters to meet client needs.
• Harness your expertise to grow our potential
• Purpose-led organisation supporting 11,000+ people annually

The position

As the Senior Roster Coordinator, you will lead and support a team of Roster Coordinators to ensure efficient, accurate, and responsive rostering services for clients in the community. You will balance operational excellence with strong customer focus, ensuring client preferences and workforce availability are met in a fast‑paced environment.

This role also contributes to service growth by supporting the transition of brokered services to VMCH and maintaining strong relationships with clients, support workers, and internal stakeholders.

VMCH. Flourishing communities, vibrant careers.

At VMCH, the future is bright and rewarding.  You are organised, resilient, and customer‑focused, with strong leadership capability and a keen eye for detail. You thrive in a dynamic environment and are confident balancing competing priorities while supporting both people and processes.

With us, you’ll combine your strategic thinking abilities with a hands-on, outcomes focused approach. Navigating and thriving in a multi-faceted environment and building relationships that deliver real community impact.

The responsibilities

• Provide day‑to‑day leadership, coaching, and support to a team of Roster Coordinators
• Create and maintain accurate rosters that align with client needs, preferences, and worker availability
• Manage unallocated shifts and changing priorities in a results‑focused environment
• Ensure timely responses to enquiries, emails, and service requests
• Maintain accurate data to meet payroll, finance, and reporting requirements
• Support care coordination and respond to client, support worker, and case manager queries
• Identify and escalate risks, incidents, and non‑compliance issues
• Contribute to continuous improvement, quality standards, and service development initiatives

What’s required

Essential

• Demonstrated experience using rostering software applications
• Proven ability to efficiently roster community‑based services
• Strong interpersonal and communication skills, both written and verbal
• High level of customer service and stakeholder engagement skills
• Excellent organisational skills with the ability to meet deadlines
• Strong attention to detail and accuracy
• Ability to work autonomously and as part of a team

Desired

• Experience in Aged Care and/or Community Care
• Experience using Carelink
• Strong administration skills
• Qualifications in Business Management or Community Service
• Strong interpersonal and influencing skills.

What’s possible

• Rewarding work, within a supportive environment
• Professional development and career progression opportunities
• Competitive salary + salary packaging (with potential for increased take-home pay)
• Flexible, family friendly work culture
• Wellbeing initiatives and paid parental leave
• Employee assistance program (EAP) for you and close family members
• Enjoy access to Fitness Passport, helping you and your family stay active with heavily discounted access to hundreds of fitness and recreation venues
• Discounts on private health insurance, school holiday programs, car hire and much more!
• Open a high-interest savings account via our banking partner
• Join a place where diversity and inclusion lives, breathes and thrives.

More about us

At VMCH, we believe people should be seen and valued for who they are, not defined by the services they receive.
For more than a century, we have been part of Victorian communities, supporting people to live with purpose and connection. Led by our Catholic tradition, we recognise the inherent dignity and humanity of every person, their individuality, relationships, experiences and the contribution they make throughout their lives.
 
Across aged care, care at home, disability services, retirement living, specialist education and affordable housing, our role is to help people make their own choices, remain in control of their lives and stay connected to the people, places and communities that matter most to them.
 
Guided by our values of Love, Joy, Courage and Hospitality, more than 4,000 staff and volunteers support over 15,000 people across Victoria. Together, we create places of belonging where people are respected, included and empowered to live life on their own terms. 

Please note successful applicants to this position will be required to provide evidence of relevant work permits or Australian residency, and the necessary screening checks. Kindly note we do not accept unsolicited resumes, emails and phone calls from Recruitment Agencies.

If you meet the above criteria and are passionate about making a positive difference in people’s lives, we would love to hear from you.

For the latest VMCH roles, also visit https://careers.vmch.com.au/jobs/search