• Permanent, full-time role within our growing Service Desk team!
• Enjoy a fantastic team culture plus development opportunities and career progression
• Competitive salary and awesome NFP salary packaging benefits

About the role

You will provide a combination of Service Desk and Desktop Support, with a focus on level 2 tasks, which tend to be more complex and will require consultation with various stakeholder across the organisation.

At VMCH, the ITSS team has a strong commitment to improving service delivery.  You will contribute to this goal by Identifying service improvements, managing problem tickets, and assisting with reporting through automation, competence building and knowledge sharing.

About you

You understand the need for urgency in the resolution of ICT problems/issues and have the enthusiasm and desire to provide top level support. 

Your exceptional communication and interpersonal skills will come in handy as you troubleshoot issues, provide information, and liaise with a variety of stakeholders.

You’re a strong team player, who can also work autonomously and use initiative to make independent decisions to resolve technical problems. 

Last, but not least, you have excellent time management skills and the ability to prioritise effectively to meet deadlines in a high-pressure environment.

To be successful you’ll need the following:

• Proficiency with Active Directory, Exchange and Exchange Online
• Experience with Microsoft’s Cloud offerings, M365, Azure and InTune as well as proficiency in all Windows operating systems
• The ability to troubleshoot WAN, LAN and Wi-Fi issues and experience managing networked printers

Why VMCH?

Because the people we employ make it a great place to work! In addition, VMCH will provide you with:

• A rewarding and supportive work environment, with opportunities for professional development and career progression
• A competitive salary plus salary packaging benefits that can increase your take-home pay
• A flexible and family-friendly work culture, with wellbeing initiatives and paid parental leave
• Employee assistance program including employee, manager, career, conflict, nutrition and lifestyle, money, family, and legal assistance
• Discounted private health insurance, school holiday programs and car hire
• The opportunity to open a high-interest savings account with our banking partner
• We value diversity, champion inclusion, and encourage applicants from all backgrounds, and with all abilities, to consider joining our vibrant community

About us

Here at VMCH our services are as diverse as the people we support. As a for-purpose organisation, love, joy, hospitality, and courage aren’t just words to us, they guide us in everything we do. While we’ve been around for over a century, we’re always moving forward. We stay true to who we are by supporting people and families to live their best lives, providing a place to call home and spaces to learn and grow.

If you meet the above criteria and are passionate about making a positive difference in people’s lives, we would love to hear from you.

To work at VMCH, you will be required to supply proof of work rights, an Australian Criminal History Check, evidence of at least 3 Covid vaccinations and comply with Child Safety standards. You may also be required to supply an International Police Check. 

We do not accept unsolicited resumes, emails and phone calls from recruitment agencies.